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What can XERO tell us about Leadership? (Part 1)

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Harry Hoang

Coming back from XEROCON SOUTH in Brisbane, I kept asking myself about what have we learnt from the event. In the past, we tried to figure out the most suitable accounting software for our business and clients. XERO was the best choice. When at XEROCON SOUTH and talking to my colleagues, I realised that XERO is embarking in a leadership position in cloud accounting, which has never been taken by other big players.

I was keep asking myself about what we have gotten from the event. I asked staff to write few words about their personal feeling so we can consolidate to a good article for B2B this month. Personally, as a CEO of an accounting practice, I am thinking more about the direction, the leadership of the accounting industry in which XERO play a very important part of the Eco system. 10 years ago we all know that MYOB, QuickBooks are the most popular accounting software for SMEs and Accountants.


ATO Announcement: PAYG Tax Tables Changes by 1 October 2016

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Dear customers,

Please be informed that PAYG Tax Tables will be updated to reflect all the changes by Saturday, 1 October 2016. Details of the changes could be accessed HERE

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We encourage you to stay updated from the changes. XERO system will be updated accordingly as per the PAYG tax change. Should you have questions regarding the change, please contact us at  02 6169 5196. Our accountants will assist you with the information. 


Opportunities for SMEs

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The Business Research and Innovation Initiative (BRII) is offering grants to help SMEs develop solutions that could help to solve public sector challenges. This is the opportunity for you to be the consultant of these government departments

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  1. On the spot technology for measuring pyrethroid surface residue, Department of Agriculture and Water Resources (DAWR).
  2. Tracking the effect and value of information products, Australian Transaction Reports and Analysis Centre (AUSTRAC).
  3. Digitally enabled community engagement in policy and programme design, Department of Industry, Innovation and Science and the Department of Social Services.
  4. Improve transparency and reliability of water market information, Department of Agriculture and Water Resources (DAWR).
  5. Sharing of information nationally to ensure child safety, Department of Social Services.

Visit BRII website here today and start applying for the grants. Application deadline is 30 November. 


Tailored Accounts - Employsure partnership for your better workplace relations

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Tailored Accounts is delighted to announce our partnership with Employsure - the Australia’s leading workplace relations specialist. As Australia’s leading workplace relations specialist, Employsure is proud to be assisting over 10,000 businesses nationwide, to set the solid foundations of businesses success, starting with a fair and safe workplace.

Each day, their Advice team receives an average of 550 calls from clients seeking advice on their employment relations or work health and safety. Last year alone, their consultants travelled over 1.5 million kilometres to conduct workplace reviews, identify areas of non-compliance and also managed over 989 claims associated with workplace concerns.
Available day and night, Employsure is always here when our clients need us most so they can focus on what they do best – running their business.

There are case studies to learn from the failure of other companies in managing their wage systems, one of them is the underpayment of wage by 7-Eleven. This shows us the importance of having a fair and safe work space. 

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7-Eleven: an example of what not to do

The case study by Employsure

7-Eleven is the largest convenience store in Australia. With over 600 stores nationwide, it is currently under heavy media spotlight for all the wrong reasons.

In September 2015, the ABC’s Four Corners program conducted a joint investigation with Fairfax Media Limited, discovering the convenience store giant was guilty of systematic underpayments of wages, doctoring of payroll records and blatant exploitation of overseas employees.

Recently, a Brisbane franchisee was fined $400,000 for the underpayment of 12 employees. This is the largest penalty ever imposed in Australia by a court following action by the Fair Work

Ombudsman (FWO). In addition, the FWO found that 7-Eleven franchisees were falsifying payslips in an attempt to hide underpayments. Employers are obligated under the Fair Work Act to provide their employees with a record of wages paid, which includes their rate of pay, the gross and net amounts paid, any deductions made from the pay and the details of any incentive based payment.

It is also imperative to know which Modern Awards cover your business and the varying employees you engage, to ensure you are meeting your obligations. Employsure can help determine which of the 122+ Awards you must adhere to for your business.


The partnership of Tailored Accounts and Employsure could bring benefits to all clients. Employsure is here to offer free workplace advice for all clients of Tailored Accounts and help you navigate what could otherwise be seen as a minefield. As Australia’s leading workplace relations specialists we can answer any questions you have regarding minimum rates of pay, the Modern Awards relevant to your business to assist with understanding and meeting your obligations as an employer. Here is our partner representative information for business enquiry.

Peterson Collarde  

m: 0428 469 626 | e: This email address is being protected from spambots. You need JavaScript enabled to view it. | w: http://employsure.com.au


Bookkeeping 50:50 - Why Customer Service is as equally important as your Accounting knowledge?

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I could not stress enough how important Customer Service is to the success of bookkeeping business. Once, a young graduate staff asked me: “why did our client stay with us for years?” Up until then, I thought that accounting industry is competitive. A slight reduction in the fee of the competitor could make us lose a client.

I explained to him that our bookkeeping & management accounting services are quite distinctive from services offered by specialised Tax or Auditing firms. In my experience, there are three reasons to explain why Customer Service could account for 50% of your success. This is our experience in the past 7-8 years dealing with multiple clients with different sizes and industries.

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Tailored Accounts becomes The Finalist of Australian Accounting Awards 2016

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Tailored Accounts has been shortlisted for the prestigious Australian Accounting Awards, partnered by Reckon.

Tailored Accounts has been shortlisted as a finalist to win an award in the Executive of the Year category at the 2016 Australian Accounting Awards, hosted by AccountantsDaily, Australia’s top publication for the accounting industry. 

We congratulate Harry Hoang on being shortlisted as one of the best Chief Executive Officers in accounting industry. Since 2009, Tailored Accounts has been offered innovative bookkeeping service to nearly two hundreds Australian businesses. We thank our clients for entrusting our service!

Now in its third consecutive year, the Australian Accounting Awards,which covers  24 categories, recognises individual excellence in accounting, from the profession’s most senior ranks to its rising stars.

Winners in the individual categories will automatically be shortlisted for the coveted AccountantsDaily Excellence Award.


Entrepreneurs' Programme By The Australian Industry Group

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Have you ever wondered how to gain an access to the best advice and networks to improve competitiveness and productivity of your business? Tailored Accounts has found a way. We would like to introduce to you a new program, Entrepreneurs' Programme.

This program is organised by The Australian Industry Group (Ai Group). Entrepreneurs’ Programme focuses on generating the outcomes of productivity improvement, strategic clarity, and revenue increase. 

Who can join?
SMEs with turnover between $1.5 million and $100 million ($750, 000 to $100 million for Northern Australian businesses) that have traded in Australia for at least three years, possess an Australian Company Number, are financially solvent, and operate in the following growth sectors:

  • Advanced Manufacturing
  • Food and Agribusiness
  • Medical Technology and Pharmaceuticals
  • Mining Equipment, Technology and Services
  • Oil, Gas and Energy or
  • Enabling technologies and services

Program Benefits:

The access point for Entrepreneurs’ Program services is normally via a free Business Evaluation. Once your organisation is confirmed as eligible, the Evaluation takes about a day to complete. Business owners receive an Action Plan and we advise of additional opportunities that are available within the program.  

Opportunities for you include:

  • Business Management
  • Business Growth Service
  • Supply Chain Facilitation
  • Business Growth Grants
  • Innovation Connection
  • and many more

Capital Angels/GRIFFIN Accelerator Investment Evening

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Tailored Accounts would like to invite you to the Capital Angels/GRIFFIN Accelerator Investment Evening to attend the presentations of five best investment teams selected by GRIFFIN Accelerator. The event is on Thursday, 25 August 2016 from 6:00 PM to 8:30 PM at CBR Innovation Network - Level 5, 1 Moore Street, Canberra, ACT 2601.

Tailored Accounts's Director, Harry Hoang, is the mentor at GRIFFIN Accelerator. Join the event for networking and learning opportunities. Register your interest today HERE



Tailored Accounts - eWAY Partnership Announcement

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Fast & simple setup, free 24/7 support, powerful payment products, dozens of partner banks, same day settlement, hundreds of supported carts and incredible value pricing plans - eWAY truly knows payments and genuinely has your back. eWAY is backed by robust PCI DSS compliance, and smart friendly humans (remember them?) are there to answer any question and help realise any eCommerce opportunity. Start ups or large companies - there’s a plan built for all needs and budgets.

 Benefits of using eWAY:

  • Offering fast setup or same day settlement
  • Highest level PCI-DSS compliance
  • Secure payment products & features
  • Fast, easy registration with a REAL person
  • 30 day money back guarantee
  • Access to helpful community forums
  • Built to change and scale as your business grows
  • No contracts
  • 24/7 support that is free, local and multi-channel


To register your interest, please click HERE to complete our online form.

Someone in our team will get in touch with you shortly.


Tailored Accounts offers sponsorship to InnovationACT 2016

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Innovation ACT 2016 launched yesterday, August 10th. Tailored Accounts team was there to celebrate the Launch as a sponsor of the competition.


Participants of Innovation ACT 2016 will be receiving supports to transform their innovative ideas into business models. There will be pitching session for funding at the end. 

The Launch of Innovation ACT 2016 featured the presence of ACT organisations and start-up companies. 

Tailored Accounts wishes the competition will become a success. All the best to our participants!

Photo Credit: Gary Wang 

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