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Tailored Accounts Training Calendar 2019

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We are pleased to introduce our Training Calendar for 2019. Our training program includes an innovative online training portal, quarterly in-person training, and monthly online Power Hour.

Online Training Portal

Tailored Accounts is the proud provider of cutting-edge training platforms for Australian Small and Medium-sized Enterprises (SMEs). The platform contains a variety of online learning topics, ranging from technical industry knowledge to workplace skill development. Our training content can be accessed by our users at any time at http://accountantchange.com.au.

In-person Training

Tailored Accounts offers a top-quality in-person training program, which has been delivered every quarter since 2017. Our whole-day workshop is intended to transmit some of the latest information in financial management and teach relevant skills that are important to your business. The 2019 Training Calendar offers sessions in March, June, September and December. The training topics are
primarily focused on building Xero accounting software skills for SMEs and independent sole traders.

Monthly Online Power Hour

As a business owner, you will already be aware of the importance of leadership and communication skills when forging long-term client relations. Our monthly online Power Hours is going to commence in February 2019. The Tailored Accounts Power Hour Program introduces a range of business skills you will need to achieve higher sales and long term client relationships.

Tailored Accounts Power Hours are delivered once a month via online mode. You will need an electronic device with good Internet connection to interact with our trainer. Our training topics in 2019 are as below:

  • February: Resilience
  • April: Communication Strategies
  • May: Change Management
  • July: Strategic Thinking
  • August: Emotional Intelligence
  • October: Business Writing
  • November: Team Work

We welcome all Tailored Accounts clients, SMEs, independent sole traders to join our Tailored Accounts Power Hours 2019.

The first topic of Tailored Accounts Power Hours 2019 is Resilience. Living and working in our busy climate we tend to put more on our plate than we can handle. It is important to develop a mindset that allows resilience to help us bounce back from adversity especially in time of stress, overwhelm and conflict. Learn some practical tools for becoming more resilient and learn to BOUNCE.

Workshop Date and Time:

Date: Monday, 25th Feb 19

Time: 4 PM 

1-hour online workshop 

Learning outcomes:

  • Understanding Resilience;
  • Develop useful tools for resilience in life and work;
  • Learning to BOUNCE.

Your benefits:

  • Refresh and develop business skills;
  • Fixed subscription fee of maximum $15/month with unlimited number of attendees;
  • Effective team leadership.

Registration guideline: Please contact Katie (e: This email address is being protected from spambots. You need JavaScript enabled to view it.) for subscription and registration of your training.


Protect your company from cyber scams

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Have you heard about the latest, devastating email scam befalling Sage and Clare Homewares Business?

You may be at risk of similar scams.  You are especially vulnerable this time of the year, when you are offered tax refunds and are subsequently asked to provide your credit card details and passwords. We wanted to share this important update with you so you can inform your team as soon as possible.

What do cyber scams look like?

  • You will generally receive an email with a subject line similar to “Important notice” along with a familiar looking logo. Often it will be identical to the logo of a supplier or client you know well. This could trick you into believing the email you received is authentic.
  • Scam emails often ask you to update bank account or credit card details of your clients or suppliers. To some, this might seem sufficiently suspicious but many of us are still taken in by the fake request.
  • By this time, the scammers have already successfully established a channel to steal money from your clients. When you realise what has occurred, it is often too late to recover from the consequences of money lost and your damaged relationship with clients.

What you should do in such situation?

  • If you have us as a bookkeeper, you will have nothing to worry about. We are constantly in contact with your clients and suppliers, and we go through extensive banking detail checks to ensure all correspondence is legitimate. We recommend joining with a secure agency such as ourselves to protect your business.
  • For the time being, inform your team of this new scam, and remind them to immediately report any suspicious emails or calls.
  • Implement latest anti-spam security software to detect suspicious content and senders.
  • Consider implementing regular e-mail system security audits, and upgrade your email system if necessary.
  • Talk to us anytime you are doubtful of any transaction or request. We are capable of engaging with cyber security professionals to help you resolve any potential problems.


Beginning Your Financial Year with a new way to develop your accounting team

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As we are now in the first few days of new financial year, we see more businesses that are struggling in hiring the right staff for their Accounting Team. If you are running a small business or non profit organisation in Canberra, you might be struggling to retain good accountant in your team!

Also, nature of accounting industry is with high turnover of staff...On average, permanent role is turning within 12 to 18 months while casual and part time is just 4 to 8 months. One of the reasons could be that the level of stress is so high that encouraging staff to find new environment to try new thing. The other reason is that most accountants would require professional qualification and training while SMEs might not have budget for that. That is such a big headache for SMEs and small non profit organisation to have to batter with finding a new staff, not taking into the account of business disruption and cost!

How business is currently sourcing their accountant? Is this time for them to change?

Currently, most business either internalise their accounting team or going through a recruitment agent. Both way are long, stressful & costly! Business owners or managers have to go through the whole process from selecting the candidate, interviewing, on-boarding, training, retaining, termination & handover. This traditional way of recruiting your Accounting Team seems to be out of dated. We think that there is a much smarter way to hire your Accountant!

Our solutions: Tailored Accounts will be your fully functioned Account Department that provide you with a full solutions ranging from: Data entries, bookkeeping, payroll, AR, AP, Reporting, and Reconciliation to CFO. The benefits of this innovative model are:

  • Continuity of services is our strength. As we have a big team to handle an increased amount of jobs and commitments. Collaboration between different tiers of our services will give you a fully functioned Account Department like any corporation!
  • 100% qualified accountant, many CPAs that provide staff with a professional training program on monthly basis. 
  • The best Quality Management System was built within our procedure & process to maintain high integrity & reliability of the work that we are doing. We are dealing with high volume & value transactions so this is our top priority. Currently we have over 200 business customers, processing over 1500 payroll per week and transacting over $300 million per year on behalf of our client

One of the first adapting to cloud accounting since 2009, we know that cloud is now the past, security is the future. Everything that we are doing here is about how to make secured transaction is even more secured!

Last but not least, a minimum of 30 percent cost reduction to your current recruitment model. A well-trained and experienced accountant will cost your business at least $80,000 per year plus superannuation, training, travel expense and other entitled benefits according to the latest labour market rate.

Here at Tailored Accounts, we offer you the chance to reduce expenditure of their accounting service so your budget can be spent on other areas. Our service commensurately corresponds to your benefits, including:

  • At least 20 percent less spending on annual accounting cost;
  • Time ownership of a team of accountants and CFO with our flat fee for at least 20 hour per week;
  • Free of charge for End Of Financial Year work; including Payment Summaries, Tax return and audit preparation.

Tailored Accounts CEO is the winner of CEO Of The Year Category in the prestigious Australian Accounting Awards 2018.

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Tailored Accounts is pleased to announce that the company CEO Harry Hoang was named the best CEO Of The Year in the fifth Annual Australian Accounting Awards, hosted by Accountants Daily. The Awards Ceremony was organised at 7:00 PM on Friday, 1 June 2018 at The Hyatt Regency Sydney.

The Australian Accounting Awards is the large awards program in Australia dedicated to honouring the year’s best CEOs, Accountants, and Financial Experts. The Australian Accounting Awards are judged by a panel of prestigious members of the Australian finance and accounting industries.

In collaboration with its official partners, Thompson Reuters, the Australian Accounting Awards recognises the exceptional contribution of individuals and accounting firms across 31 categories.

“On behalf of the team at Accountants Daily, sincere congratulations to Tailored Accounts in this year’s Australian Accounting Awards,” said Accountants Daily managing editor Katarina Taurian.

The recipient of the CEO Of The Year 2018, Harry Hoang, has humbly accepted the award. Harry Hoang is an accomplished accountant and a proud member of many accounting and industry associations in Australia. 

“There is no greater honour for me and Tailored Accounts than to receive this Award from the Australian Accounting Awards.” said Harry Hoang.

Tailored Accounts, which currently boasts a 100% client satisfaction rate, has expanded out from Canberra to Sydney, Brisbane, Goulburn and regional NSW to deliver top-quality accounting advice.

To date, Tailored Accounts has grown to represent over 500 clients with no signs of slowing down, and is continually striving to remain at the forefront of the industry to bring the best financial expertise to businesses Australia-wide.  

“Tailored Accounts is aiming to become our clients’ right hand advisors - who could transform financial data into valuable information and contribute insightful suggestions to creative wealth and prosperity to the clients." he added.

Not limited to mere business success, Harry Hoang has also focused on giving back to the community through mentorship and training programs for university students and start-up community. 

The full list of winners is available here.


Winners will be announced tonight: Accountants Daily Australian Accounting Awards 2018

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Tailored Accounts has been shortlisted for the Accountants Daily Australian Accounting Awards in April 2018. Tonight Tailored Accounts will attend the winner announcement event at Hyatt Regency Sydney.

Harry Hoang has been chosen as a finalist of CEO Of The Year and Tailored Accounts has become a finalist of Innovator Of The Year. This is the third time Tailored Accounts is shortlisted for these prestigious awards.

“On behalf of the team at Accountants Daily, sincere congratulations to all the deserving finalists in this year’s Australian Accounting Awards,” said Accountants Daily managing editor Katarina Taurian.

“It’s great to see such a diverse mix of firms, from micro-businesses right up to nationwide networks.

“We are also pleased to be recognising the broader role accountants play in their locales and in the lives of their clients. Accountants are the backbone of small business in Australia, and the community flow-on effect is enormous.”

Tailored Accounts team and Harry Hoang are humbled by the nomination and wishing other finalists all the best!


New Financial Year: It might be time to change to Xero - But how much will I save?

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The end of financial year is approaching rapidly. Here at Tailored Accounts, we are already planning our payment summaries for the end of year reconciliation! However, we also know that April through to July is the period when we are generally flooded with enquiries concerning moving from existing accounting system to new system like Xero, so we are ready for this surge of interest too!

We are exciting to announce that over the next three months, we are going to transition one of our largest-staffed client companies from their existing system to Xero. We will use this client as an example, to show you how much customers can save by moving from a large corporate accounting method to a more de-centralized system like Xero and its add-ons.

The client in question was previously using Attaché, for which they were paying around $40,000 per year plus around $5,000 extra for upgrades and general support. However, the highest costs were felt in the inefficiency of recording transactions using this clumsy software. Large investments of time from the payroll and accounting team meant serious losses to the company!

By moving this client to Xero, here are the straight savings in dollars that were collected:

  • Software subscription cost: From $40,000 down to $8,020 per year ($720 for Xero + $4,500 for Keypay + $1,800 for Receipt bank + $1,000 for Power BI). A straight saving of 80%;
  • Paperwork handling and warehouse storage (turning hard copies to soft copies) cost: From $9,600 per year down to $0 as XERO + Receipt Bank will enable clients to be 100% paperless. Savings of 100%;
  • Time saving for payroll handling (staff) & processing (payroll team) is around 15 minutes per staff + 3 hours per payroll clerk per week. Annual savings of around 1,456 hours or $36,400;
  • Time savings for account payable handling (staff & manager) & processing (AP team) is around 30 minutes per staff & manager + 3 hours per AP clerk per week. Annual saving of around 208 hours or $6,240;
  • Time savings for senior accountant & CFO in producing report is around 2 hours per week per person. Annual savings of around 208 hours or $8,320;
  • Improvements in financial data that help Managers & the Board to make right decision at the right time including: Identifying waste or overspending budget cost items (including salary); Pressuring sale team to meet KPI; Retaining recurring income and customer. The estimated annual saving will be a minimum of $100,000 per year for a business of this size.

Overall, that's a saving of almost $200,000 per year for a business turning over around $10 millions. Over 10 years, our client will end up saving over $2 millions!

If you want us to review your system and produce a business plan to show you how much your business would save, we can get it done for NO upfront cost! So what are you waiting for?


How can accountants help you build Wealth?

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Most clients only use their accountants to source advice on corporate structure, tax and other financial details. This sorely limits the potential benefits of their expertise. A start-up ourselves, we built Tailored Accounts from scratch and have now created one of the biggest accounting firms in Canberra. How, you ask? Our strategy is the same one we recommend to all our clients. It all comes down to cash management.

There are indicators of wealth in business, including, assets and turnover, size of business and number of clients. Personally, I prefer to monitor wealth based on a company's net cash flow, since the only way to build wealth is to re-invest positive net cash flow back into your business. This allows a company, and the community surrounding it, to grow.

Start-ups, for instance, are considered a great means of boosting wealth in many sectors. Yet many people are confused at how relatively new start-ups facing significant losses are still considered widely successful. Uber and AirBnB both operate at a loss, but are still giants in their respective fields. The simple explanation is that the companies are building wealth through alternate means.

As mentioned above, a prime indicator business of wealth is a businesses' net cash flow over time. Uber and AirBnB are definitely cash flow positive- otherwise they would be facing liquidation! Moreover, job creation is another essential aspect of wealth building. Thousands of jobs have been created by Uber and AirBnB, injecting cash into the community.  Further cash injections from investors are another reason for these businesses' net positive cash flow, even though they trade at a loss. Finally, these companies' intellectual property is a sustainable ongoing source of wealth, since it does not depreciate in value.

So how can Accountants help your business create wealth. We can help you to monitor your cash flow to ensure that you are always cash positive. Accountants have insight into your financial situation, and can thus keep track of your past, current and future cash movements. Furthermore, we also provide analysis to ensure your cash moves according to business plan and offer advice accordingly. Effective planning is the key to successful wealth accumulation!

It’s undeniable- investing in your accounting team is vital to maximise your return and build overall wealth. Consider the potential for your business and invest in your own future wisely!



End Of Financial Year 2018: Get ahead of the game with Tailored Accounts

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It's nearing end of financial year 2018. And because it’s super busy, Tailored Accounts would like to save your time by sharing some important dates in preparation for FY 17-18.

Super contributions

To be eligible for tax deduction in the current Financial year, your final superannuation guarantee payment for FY 17-18 should be made 7-10 days before 30 June 2018 (allow for delays) to ensure that super funds receive the contributions by 30 June 2018.

Salary Sacrifice Super payment will happen on the same date to ensure that the salary sacrifice super contribution appears in this financial year’s payment summary.

If your Super is being managed by Tailored Accounts, all the deadlines will be met so there won’t be any hassles! Super reports and reminders will be sent out well in advance so that you will have sufficient time to review and make super payments before the deadline.

Make sure you are aware of the following rules:

  • The concessional contribution cap is $25,000 for all the individuals regardless of age for this income year 2017-18.
  • Concessional contributions include employer contributions (including contributions made under a salary sacrifice arrangement) and employee personal contributions claimed as a tax deduction

Payment Summaries

Tailored Accounts will be preparing Payment Summaries on behalf of our clients and submit them to the ATO. By 14 July 2018, your employees should receive their payments summaries from our team. We will send payment summary annual report to the ATO by 14 August 2018.

If you are managing your own payroll, you will also need to have Payment Summaries ready for employees by 14 July 2018 and the ATO by 14 August 2018.

Final Business Activity Statements for FY 17 - 18

April – June 2018 BAS is not due until the 28 July 2018. Tailored Accounts will be asking our clients to send us the quarterly paperwork few days after 1 July 2018. This will help us with End of Year reconciliation and ensure that your BASs are complete before the due date.

Thank you for entrusting Tailored Accounts for your EOFY services – We guarantee 100 percent of your payment summaries are completed before the due date 14 July!


Can your software replace the role of a financial analyst totally? Think again!

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Whether you're a start-up or experienced business person, you have your call to decide which one is better for your business: a finance staff or an artificial intelligence system.

As we all know, data is everything today. It is why big institutions are paying big amount of investment to collect data in all sorts and forms. For example, Big Data is now the topic going right from local start-ups to multinational corporations.

Being an CFO, who had over 12 years of experience working in financial and accounting industry, I think we are lucky enough to witness the shift from data collection to data analysis.

While many firms out there are still focusing on compliance, I am already gearing my staff toward the future of Big Data.

The future is here!

It is hard to believe that I will not have to conduct bank reconciliation, data verification by checking receipts or even filing a simple Business Activity. I could realise that future is here already! 

Financial and business software are transforming toward digital data analysis. The software functions could communicate to the tax office and banks. There is no extra need for manual data checking and reconciliation to get your data in the right format.

So what finance majored students are going to do after their graduation and years of professional development? It is scary to think about the young generation of finance people who are still being trained about the skills that were already replaced by innovative business software.

Would accounting jobs be no longer relevant? The answer is No! Finance jobs can still survive. Business clients want services that no software could possibly offer.  

Here is a good example, your sales team is about to seal a new contract that requires extra resources. The team requests you to provide extra resources and a quick update on the financial viability of the new job. You can straightaway contact your analyst and request a quick insight on how much the company could earn and spend to make a certain profit. With the information, your sales team and you can go on to tender with a peace of mind!

There is another good example of using Big Data in finance & accounting. One of our clients is doing software development. They are in the process of preparing for the launch of a brand new product to the market. They come back to us and request a set of sales data in the past 5 years to show them sales activities could answer the following queries:

  • What is the new recurring sale per month?
  • What is the churn rate?
  • What is the cost of acquiring new sales? 

I can provide you the answers to within 45 minutes with suggestions to benefits your product launch.

In both of the examples here, we can see the finance role has changed yet it still stays relevant to a client’s need. The only that changed is the role have to move from a data collection into data analysis to produce business intelligence and help clients making important business decision instantly!

We think the future of data mining, business intelligence and business solution will give accountants a future career, growing side by side with technology. At Tailored Accounts, we don’t know the future, we create them!



(Audio) How much attention do you pay to the biggest item in your books?

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Today, we were lucky enough to have a meeting with one of the top HR experts in the country. The discussion centred on how poorly HR has been managed in small and medium enterprises, leaving it a sizeable contributor to business failure.

From an accounting perspective, what could be an explanation? Although there are many self-professed payroll experts, few have the experience and qualifications to consider themselves authorities on the issue. While many have a basic understanding of the relevant software, most fail to grasp the full implications of compliance with payroll systems and the subsequent transactions. Some business owners choose to forget experts altogether and attempt to manage their payroll themselves, usually using outdated and flawed methods. Alternatively, a few accounting and bookkeeping provide payroll services, but these tend to solely give out advice, leaving the actual process to business owners or their contractors.

HR and Payroll are immense problems that have been attracted very little attention from business owners. Believe it or not, we are currently looking after over 300 sets of books from businesses ranging from $50,000 to $20 million per annum and the biggest expense in their books is always salary and wages. Think back - if you spent 40-60% of your budget to salary and wages, how much did you really invest to make sure that it was managed properly? In our opinion, at least 1% of salary and wages should be invested HR, and a further 1% should go to payroll processing and compliance management. So if you have 10 employees receiving a salary package of $100,000 per year, you should put aside $10,000 for HR and $10,000 for payroll management, so as to ensure you are not only legally covered but also getting the best return on your biggest investment!

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